Support
Frequently asked questions
Quick answers about the route planner, signing up, subscribing, and managing your account.
Where is the route planner?
Use Route planner in the site header (or open it from the resources page). It is the full-screen map where you add stops and export routes—you do not need an account to try it. When you are signed in, the same link opens from your dashboard area.
Do I need to pay to try the route planner?
You can create an account and use the planner without subscribing. When you want higher limits or advanced features, subscribe from pricing.
Where can I see invoices and past charges?
Open Account settings and use Billing details to review Stripe-backed invoices. Plan differences are summarized on the pricing page.
How do you handle my data?
We collect only what we need to run your account and process payments. Read the privacy policy and our security overview.
What if something looks wrong with my account?
Use the contact form and include your account email—we will help with billing or access issues.
Can I cancel anytime?
You can manage subscription and payment methods from your account settings. Details also appear in our terms of service.
Do you use cookies?
Yes, for session login and basic site improvements. See the cookie policy for a short summary.